Sonesta Hotel Cartagena

I was there to relax and relax i did. Maryriosa at reception was incredibly friendly on arrival and departure. She even remembered my name when I approached reception to check out. Johnny was there from the moment I arrived to carry my bags and help me with my bags when I check out. The waiting staff were so helpful even though I didn't speak Spanish. Giving incredible food recommendations. The breakfast was AMAZING. The cleaning staff were so friendly and happy. The bar staff were incredibly kind and nice and helpful. Dropping drinks to the pool and always greeting with a smile.

The pool area was great, and the fact that the beach was nearby was also fantastic. The rooms were comfortable and the air conditioner worked perfectly. The staff was extremely helpful.

The hotel was beautiful and the swimming pools cleaned daily and amazing. Breakfast was always different and very good. We went early 6am often and was great but went 9am once and then it was crazy busy. Staff very attentive and friendly. Tennis court was an added bonus and the hotel provided rackets and balls. Great stay.

The location was convenient, the service and attention to detail was amazing! I liked being able to book reasonably priced excursions on site, the convenience stores and pharmacias were steps away, the restaurant was excellent, getting transportation anywhere was easy and reasonably priced, the view of the city and ocean were great, but I will get the beach view next time. Breakfast was great... variety, well-prepared, and served with a smile.The size of the room was standard and the balcony a great bonus. Rooms were clean and well-maintained with a great, but simple decor. Beds were moderately comfortable. There was a slight moldy smell in the hallways (which was to be expected when close to the ocean), but that slight odor was not in the room and did not affect the me. As a solo traveler, I felt safe. COVID safety precautions were gently enforced. Staff assisted in scheduling on-site COVID testing for me for my return trip to the US.

Breakfast